SHIPPING & RETURNS

Shipping Policy

We ship anywhere in the world! 

For pre-orders, please note that the waiting time is typically going to be anywhere from 4-8 weeks. We will communicate your expected delivery date.

You can track the progress of your order at any time by logging into your account or by using the tracking link you received via email. 

Shipping costs are free for purchases over 200 CHF.
 

Shipping times vary depending on where
you are but in general:

  • Anywhere in Switzerland or Liechtenstein is
    free of charge / 1-3 day

  • Anywhere else in the EU is 10 CHF / 3-8 days

  • Everywhere else is 18 CHF / 7-21 days

Return and Exchange policy

We want you to be a happy customer.  

So, that means accepting returns up to 90 days after purchase for a full refund. We understand that buying online is scary at times. What if it doesn't fit? Every brand seems to have different sizes. What if I just don't like it? What if...?

 

Well, we want you to try on all of our clothes without worrying about a thing! Buy whatever catches your eye, in the sizes you think are most appropriate, and simply send back whatever doesn't fit or work for you. We will cover the cost of the return shipping and fully refund the purchase.

 

Of course, the clothing should not have cycled 1000km (or any kilometers for that matter) with you before returning it. In the case of you having cycled in it, we will have to discuss what sort of refund is possible. We absolutely will make a refund but it may or may not be a complete refund. 

For any issues relating to workmanship or defects, please read our  2 year warranty

Contact us at any time: info@possenia.com

And that is what we call stress-free, online shopping.  

Thanks for getting in touch. We'll get back to you within 24 hours.

CONTACT

Got a question? Need some help? Whatever you need, don't hesitate to get in touch.

 

info@possenia.com

Tel: +41 787246393