Warranty
We have placed quality at the center of our product development. It is the Possenia Promise.
If your Possenia item has a defect or workmanship issue, we will refund you fully up to 2 years after purchase. Simply get in touch.
Pilling in of itself isn't a workmanship defect and also will naturally occur over time but will occur very quickly if you do not adhere to care instructions.
Our warranty doesn't currently extend to products that have been damaged through crashes or failure to adhere to care instructions.
However, if you recently hit the tarmac, please send us a few pictures of your damaged kit and proof of order. We will see if it is possible to either repair your item for a small cost or offer you a good discount to replace your item.